Managing Director (MD)

About the Role

About ICM

Insect pest infestations can severely damage or destroy artworks. Biocide residues can also harm collection objects, but additionally, have a serious impact on human health. Conservators, art handlers, art shippers are just a few of the groups who are often in prolonged close contact with contaminated objects. Biocide polluted collections are a worldwide problem.

ICM also offers a qualitative and quantitative analysis of contamination in museums. Furthermore, ICM advises on general IPM (Integrated Pest Management) in museums and collections and supplies insect monitoring traps. ICM contributes to establishing safe and healthy museum and working environments in line with the EU biocide regulation and SDG’s 3 and 11 (Sustainable Development Goals). Through its advisory board, ICM cooperates with internationally renowned experts in the fields of preventive conservation, entomology and chemistry.

ICM has offices and treatment facilities in London and in Brussels with other major European cities to follow. There is also a mobile treatment unit which can drive to any destination for treatments on site.

www.icm.works/en/

JOB PURPOSE

The Managing Director (MD) is a senior executive post within the company in the UK office. The post holder will be responsible for controlling and overseeing all business operations, people and ventures in the UK, and will provide guidance and oversight on the operations of the company. The MD will be accountable for the overall success of the UK business, reporting directly to the Managing Partner IPARC, Managing Director ICM Europe and the IPARC/ICM Board.

The Managing Director is expected to be a strategist, and a leader who is able to steer the company to the most profitable direction whilst also implementing the company’s vision, mission, sustainable ethos and long-term goals. The UK office has been established for 30 years and formerly known as Thermo Lignum. The staffing of the company currently has less than 5 post holders including a Senior Operations Manager and a Conservator. The MD will also liaise with other newly developed ICM offices to provide advice and training, as well as to support the planning and delivery of projects where necessary. 

JOB DESCRIPTION

The Managing Director (MD) will be involved, and have oversight of, all day-to-day running of the UK company, with responsibilities and functions that include:

Strategy, Mission and Company Goals

• Work with the ICM/IPARC Senior Executive Team to plan cost-effective business strategies and develop areas of potential business growth and/or sustainability and retention development
• Evaluate company performance, financial reports and other appropriate sources to provide input and recommendations to the Board to support decision making on future business growth and development
• Report to the board on the operational performance of the company in relation to agreed targets, escalating risks and issues through agreed processes
• Lead the UK team to meet agreed goals and objectives of the company and execute the agreed business strategies of the company
• Liaise with other ICM service centres in the EU to provide input and training as directed by the Senior Executive Team
• Carry out appropriate market research in order to make informed strategy decisions for the company
• Liaise with Directors to ensure a consistent approach to running the organisation

Operations

• Responsible for maximising the utilisation of services across available capacity and manage the company’s work schedule towards meeting company targets
• Site management of the ICM UK service center – ensuring site adheres to all relevant legal protocols
• Produce and maintain company policies, including: health & safety, site risk assessments, privacy, environmental and diversity & equality policies
• Liaise with other Directors to ensure consistency of policy across the company where appropriate
• Approve operational workflows in conjunction with ICM UK staff
• Supervise staff and maintain oversight of operations across all functions within the company
• Perform risk analysis and management
• Analyse problematic situations and occurrences and provide and implement solutions in line with agreed escalation processes on risk and issue management for the company
• Undertake due diligience of new potential clients and work to protect the company’s reputation and integrity
• The postholder is responsible for defining the office opening hours and working arrangements with staff

Finance and Reporting

• Develop Income and Expenditure (I&E) forecasts and report to ICM/IPARC Senior Executive teams to inform business targets
• Maintain and monitor budget performance
• Responsible for ensuring all executed projects are invoiced in a timely manner
• Ensure payment of invoices are met within agreed time periods and escalation processes are followed for late payments
• Liaise with company accountant on payment queries
• Ensure staff are appropriately trained on any company finance processes as required for their duties
• Ensure that external Finance input to support the company is operating efficiently and accurately and undertake regular performance reviews to ensure that agreed service standards are maintained, implementing agreed company escalation processes as required
• Undertake approval and sign-off any financial reporting requirements
• Maintain pipeline plans of potential new work and client interests, reporting to Senior Directors

Staffing

• Train and onboard all new staff to the company, providing appropriate information on policies and staff expectations
• Provide line management support to any staff in the UK company and undertake regular performance reviews in conjunction with the Senior Executive team
• Ensure all staff adhere to company policy and escalate issues or concerns through appropriate channels / due processes
• Responsible for contributing to all recruitment decisions with the UK company

Marketing

• Ensure a consistent message is communicated to all clients and potential clients in line with strategies agreed with the Board
• Research new opportunities for public promotion and advertising of ICM
• Responsibility of managing ICM’s social media accounts on LinkedIn and Instagram 

Client Account Management and Public Relations

• Maintain effective working relations with existing client base through communication strategy and delivery of a high level of customer service throughout the customer service journey
• Develop relations with identified potential clients and sectors through meetings, emails and telephone calls
• Undertake activities to build the company public profile through networking, conferences, and speaking engagements
• Serve as the public face of the company, undertaking to represent the company’s mission, vision and ethos in a professional manner

Travel

• ICM is an international company, and the MD may be required to undertake training and development activities with new staff in newly developed IPARC/ICM offices as long as safe to do so - in line with UK Government and FCDO travel advice
• Where commitments will involve out of hours activity, time in lieu will be offered (see Work Hours and Benefits)

General Duties

• Plan and provide quotes for new projects
• Oversee collections and deliveries into and out of ICM UK’s London service center
• Oversee loading and unloading of the treatment chamber and execution of the treatment process
• Company GDPR Officer

How to apply

Applications to be sent to [email protected]

The applications will close on 8 August 2024, 00:00